DUTIES

Project Execution

• Main point of contact for all recycling project customers, post-sale.
• Responsible for scheduling and organizing all reverse logistics & services.
• Coordinate with customers to guarantee that packaging specifications are adhered to, ensuring safe & efficient transport is achieved.
• Confirm regulatory compliance is sharply adhered to.
• Monitor contractual changes, develop & negotiate change orders.
• Produce recycling certifications and environmental impact reports.
• Complete contractual scope of work and close out projects.
• Coordinate site services ranging from basic labor to advanced decommissioning.
• Travel – Roughly 25%, plus or minus, required.

Reporting & Data Analysis

• Inventory forecasting, tracking and management.
• Executive level reporting and presentations.
• Test, inform and drive process development and improvement.

Customer Satisfaction

• Provide best-in-class customer support and services.
• Quick problem solving as the first line of defense for customer related issues.

REQUIREMENTS

• Bachelor’s degree in a relevant field (Engineering, Business, Energy Management, etc.) preferred.
• 3-5 years of proven experience in operations or customer management role, preferably in the solar energy or recycling industries.
• Strong leadership, task prioritization and time management skills.
• Excellent written and verbal communication, problem-solving, and conflict resolution skills.
• Knowledge of solar energy systems, technologies, logistics & recycling.
• High proficiency in Excel required, process mapping a plus.