Field Service Operations Coordinator

We are looking for a Field Service Operations Coordinator to join our dynamic and fast paced Field Services Operations Team.

As a Field Service Operations Coordinator, you will work as responsible for all Field Services (FS) activities related to Marine Propulsion; Cooperate with sales to estimate FS Propulsion activities, in terms hours and man/days, as well as interface with Sales and the other delivery functions.

Project Location(s): Chile

DUTIES

  • Responsible for all Field Service (FS) activities related to Marine Propulsion.
  • Comply with Safety and ISO processes for all personnel, tools, and machines to ensure safety, accuracy, and quality of all services provided.
  • Cooperation with Sales to estimate FS Propulsion activities, in terms of hours and man/days.
  • Responsibility and accountability about results and deviations of all services handled in accordance with what planned.
  • Responsible for briefing (Conducting Kick-off Meetings) and debriefing of the engineers (Conducting after Action Reports.)
  • Utilizing the manpower in a fair and cost-effective way, follow and coach Field Service personnel in the field.
  • Fully cooperate with other FS Managers, FS Coordinators, and FS General Manager to ensure the right resource for every job.
  • Monitor Field Service KPI’s (Key Performance Indicators) such as Work in Progress, Time to Invoice Utilization Rate / Invoice Utilization Rate, training needs and status.
  • Fully cooperation with other internal depts. Sales Contract Management, Customer Assistance, Energy Solution, Marine Solution.
  • Interface with Sales and the other delivery functions.

REQUIREMENTS

  • Bachelor’s degree in Engineering and 2 years related experience, or associates degree and 4 years related experience, or Technical schools or Vocational and 4 years related experience as Field Service Engineer or Coordinator.
  • Advanced or Fluent Spanish.
  • Advanced or intermediary English.
  • Moderate on-call expectations to support customers and engineers in the field.
  • Strong interpersonal skills are required to communicate daily with many different cultures and backgrounds.
  • Willingness & availability to travel.
  • Technical understanding of marine products and services, specifically in the Propulsion portfolios.
  • Able to learn and utilize many computer programs and platforms. (Office, SAP, Salesforce, ETC.)

Ready for your next career move?

If you feel you have what it takes to fulfill this position, submit your resume today!

“Eren has been one of the most resourceful and genuine people to assist me in advancing in my career. I would confidently recommend her to anyone that may have an interest in utilizing her services.”

K. Johnson
Business Development Representative