DUTIES

• Responsible for all Field Service (FS) activities related to Marine Propulsion.
• Comply with Safety and ISO processes for all personnel, tools, and machines to ensure safety, accuracy, and quality of all services provided.
• Cooperation with Sales to estimate FS Propulsion activities, in terms of hours and man/days.
• Responsibility and accountability about results and deviations of all services handled in accordance with what planned.
• Responsible for briefing (Conducting Kick-off Meetings) and debriefing of the engineers (Conducting after Action Reports.)
• Utilizing the manpower in a fair and cost-effective way, follow and coach Field Service personnel in the field.
• Fully cooperate with other FS Managers, FS Coordinators, and FS General Manager to ensure the right resource for every job.
• Monitor Field Service KPI’s (Key Performance Indicators) such as Work in Progress, Time to Invoice Utilization Rate / Invoice Utilization Rate, training needs and status.
• Fully cooperation with other internal depts. Sales Contract Management, Customer Assistance, Energy Solution, Marine Solution.
• Interface with Sales and the other delivery functions.

REQUIREMENTS

• Bachelor’s degree in Engineering and 2 years related experience, or associates degree and 4 years related experience, or Technical schools or Vocational and 4 years related experience as Field Service Engineer or Coordinator.
• Advanced or Fluent Spanish.
• Advanced or intermediary English.
• Moderate on-call expectations to support customers and engineers in the field.
• Strong interpersonal skills are required to communicate daily with many different cultures and backgrounds.
• Willingness & availability to travel.
• Technical understanding of marine products and services, specifically in the Propulsion portfolios.
• Able to learn and utilize many computer programs and platforms. (Office, SAP, Salesforce, ETC.)